Last updated: November 7, 2026. These terms apply to rentals from Ethan Rental Works, 813 N Broadway, Portland, TN 37148, phone (615) 237-6088.

Payment

Rentals are paid by credit or debit card when the order is confirmed, unless invoicing is agreed in writing. Prices on your quote include the unit, rental period, servicing, delivery and pickup and any rush fee. Sales tax is added. Tax-exempt customers must provide a valid exemption certificate before billing.

Rental period and renewal

Event rentals cover the dates on your quote. Weekend events are delivered Friday and picked up Monday. Long-term rentals are billed in 28-day cycles and renew automatically until you request pickup. Each cycle is billed in full; billing stops after the unit is picked up.

Cancellation

Scheduled orders can be canceled at no charge up to 24 hours before the delivery date. Cancellations within 24 hours may be charged the delivery fee. Same-day and rush orders are non-refundable once the truck is dispatched.

Delivery and placement

You agree to provide a level, firm spot the delivery truck can reach within about 25 feet, and to disclose gate codes, underground utilities, septic systems, low wires and soft ground. If no spot is marked and no contact answers, the driver will place the unit at the safest level spot available. If a route runs behind, delivery may move to the next business day; we will contact you if this happens.

Servicing

Long-term units are serviced weekly unless another schedule is agreed. Units must be unlocked and reachable on service day. A return trip caused by a locked gate, blocked access or a locked unit may be charged.

Damage and misuse

You are responsible for the unit while it is on your property. Damage from tipping, fire, vandalism, graffiti, equipment strikes or theft, and units used for trash, paint, chemicals or other non-human waste, will be charged at repair, cleaning or replacement cost.

Moving units

Do not move a unit yourself. Ask us to move it during a service visit. Moving a unit to a different address is a new delivery.

Pickup

Request pickup by phone or text at (615) 237-6088. Units are collected on the next available route. Leave the path clear and the unit unlocked.

Liability

Units are provided for their intended use. Ethan Rental Works is not responsible for injury or damage caused by misuse, improper placement chosen by the renter, or conditions on the renter's property.

Questions

Call (615) 237-6088 or visit the contact page.

Rental Terms & Cancellation Policy